Our Help pages have the answers to most of your questions. Can't find the answer you need? E-mail or phone us- See Contact Us

• Full account records, including invoicing and quotes.
• Sortable history and tracking for both web and non-web orders.
• Establish multiple billing and shipping address for quick, convenient checkout.
• Create Shopping Lists to organize your upcoming orders. You can even send a
  Shopping List to another registered user on our site!
• Create Quick Lists of your favorite catalog items for fast ordering.
• Registered customers can use Express checkout.

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1. Verify the information in the Registration Details section. To modify your registration information or e-mail choices, click on Modify Registration.
2. Verify your information in the Default Addresses section. To modify either address, click on the Modify Shipping or Modify Billing button.

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1. Log into the system with your current Login ID and Password.
2. Click on My Account located under the My CP menu or the "Edit my Account profile" link on the My CP main page.
3. Verify your information in the Registration section. To modify the registration information located at the top of the screen, click on Modify Registration.

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1. Log into the site with your current Login ID and Password.
2. Click on My Addresses located under the My CP menu.
3. Verify your information in your address list. To modify any address click Edit next to that address.
4. Verify your account number(s), if entered. To modify any account number click Edit next to the address with that account number.
Note: International customers ordering through a dealer may edit their choice here.

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1. Search by item number(sku), enter the item number in the Search box and click GO.
2. Search by product category, enter the product category in the Search box or go to the Table of Contents and click on the product category you need.
3. Search by keyword, enter a specific description of the product your looking for. Such as "Type K Thermocouple probe".
4. Our highly trained Application Specialists are ready to provide you with additional product specifications, guide you through product selection
5. If you still can't find what you're looking for on our Web site, our Custom Ordering Solutions can help! We can easily source the modified product you need, and we have access to our suppliers' full lines for products beyond what we offer on our Web site.

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1. Go to the Product Details page for the product for which you need to find an accessory or replacement part.
2. All accessories and replacement parts for that particular product will be located on the right side of the page.

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1. Browse as a guest: select the country in which you reside from the pull-down list of countries provided and click Go.
2. Login: To activate this option, log in using the Login ID and Password entry fields, and click on the Login button. Note: If you have forgotten your password, click on the forgot password? link and you will be led through a process which will allow you to receive your forgotten password via e-mail.
3. Register: To activate this option, click on the Register link and you will be led through the registration process, which will allow you to access the full features of our site.

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1. Select an item you wish to purchase, click on Add to Cart located in the description of the product.
2. If you have a list of item numbers to order go to the Quick Order Form
3. If you are currently viewing the shopping cart, you can add an item to the cart by simply typing in the product Item number and Quantity in the Quick Order fields, and clicking on Add to Cart.

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1. You can get to the shopping cart by clicking on the Shopping Cart icon at the top of the page or selecting Shopping Cart under the Online Catalog tab.
2. Click on the Checkout button to start the checkout process.
3. Step 1: You will be asked to confirm your contact information and select a Shipping and Billing address. If you previously entered your addresses, all you need to do is select the appropriate address for shipping and billing. If the address does not appear you will need to add the new address using the links below the existing address. Your default addresses will appear in boldface type. After you have selected your shipping and billing address, click on the Next button at the bottom of the page to continue. If you are not registered, you will need to fill in the ordering form which appears, providing all required information.
4. Step 2: Next you will be asked how you want your order shipped, what your preferred payment method is and if there are any special instructions.
5. Step 3: Reviewyour order carefully, when your finished place your order by clicking on the Submit Order button.

You will then see an order confirmation screen with your order reference number and e-mail notifications you selected. Please write down or print out the reference number so you can later look up the status of your order.

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This function allows customers who have placed an order to check on the status of that order online. It also allows customers to view shipped orders until 60 days past the paid date, at which time the orders are removed from the accessible database.

1. How do I find an order I placed?
You can use the Order Search button located in the top right corner of the page and on the My CP main page. If you're registered you can fill in the required information in the "Search for a specific order" box on the My CP page.



Look up specific orders using the Order Search function by clicking on the Order Search button and, when the Order Search screen opens, by entering the reference number provided at the time you submitted the order. You will also need to provide one of three additional pieces of information: the Account number, Purchase Order (P.O.) number, or zip code used with the order.

If you are a registered customer you will be able to use the My Orders feature. At the My Orders screen, you can search all past orders by Account number, order type, status, time frame and even by Item number. Click Go and the orders that fit the search criteria will be displayed by order date. You can then view the individual order details by clicking on the reference number, or view shipment details by clicking on the Shipment Details button for that order. For Cole-Parmer Canada orders click here:info@coleparmer.ca to request shipment details.



2. Can I see my order in detail?
To see your order in detail, access the Order Details screen by using the Order Search function (i.e. searching for the specific order), or by clicking on the reference number for the order while viewing the My Orders screen (viewable only by logged-in customers).

The Order Details screen provides a snapshot of the order you are seeking, displaying its status as of the date viewed. Included on this page are such pertinent details as invoice numbers and dates; itemized product list and pricing; customer, shipping, and billing addresses; shipment methods; and payment status. (NOTE: Special instructions will not be displayed here)


3. How can I reorder items included in past orders?
When the Order Details screen is displayed, you will see a Reorder button to the left of any item available on the Web. By clicking this button, the item will be added to your current Shopping Cart.

You can also reorder all the items at once with the Reorder All button. However, here are a few items not currently available on our web site. These items are listed without a Reorder button to their left. You will have to contact us to reorder any items not available on our web site.


Note: You may get a Microsoft Internet Explorer message asking you to "retry" or "cancel" if you click "retry" the information you selected will be processed.





4. How do I track my shipments?
To track your shipment, click on the Shipment Details button located on both the My Orders and Order Details screens. The Shipment Details screen shows each shipment made against an order. The display includes a complete history of how and when the items in your order were shipped and what is left to be shipped. The display also includes any invoices sent against each shipment.

If complete transportation charges are not available at the time of the shipment you will see "FREIGHT TO FOLLOW" instead of an amount. In that case charges will be billed by us when received from the carrier.

Note: From the Shipment Details screen you can link to the carrier's Web site for tracking (if available), or you will be given information needed to follow up on the shipment.

If your order was fulfilled by one of our dealers, you will be given their contact information instead of the Shipment Details screen. Please contact the dealer regarding any questions you may have regarding your order.

NOTE: If you are using Internet Explorer 4.0 on a PC, you may have trouble linking to the carrier thru the tracking number we provide. If you see the error message "A routine error has occured. Do you wish to debug?", you should answer "No". The pop-up window you need to view the carrier information can be accessed by clicking on the minimized window that appears in your task bar.

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Need to Change a Submitted Order?
If you need to make changes to a submitted order, please contact sales@coleparmer.com or call 1-800-323-4340. In Canada, please contact info@coleparmer.ca or call 800-363-5900. When inquiring about an order, please include your order reference number, your name, organization, address, and either phone number, fax, or e-mail address.

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